Refund policy
Returns & Refunds Policy – Lumbea
30-Day Comfort Guarantee
We want you to love your Lumbea belt. If it isn't right for you, you have 30 days from the delivery date to request a return and we will refund the price of the product.
How to request a return
Email us at Kiezkatze.du@outlook.com with your order number and the reason for the return. We will reply with the return instructions and address. Returns sent without prior authorization cannot be accepted.
Conditions
- The request must be made within 30 days of delivery.
- The item must be returned clean, in good condition and with all its parts (belt, hand pump and charging cable), ideally in its original packaging.
- For change-of-mind returns, return shipping costs are paid by the customer.
Damaged, defective or wrong items
If your order arrives damaged, defective, or is not the item you ordered, let us know within 30 days of delivery by sending a photo or video to Kiezkatze.du@outlook.com. In these cases we will send a free replacement or issue a full refund, at no cost to you.
Refunds
Once the returned item has been received and inspected, we will refund your original payment method. The time it takes to appear in your account depends on your bank or payment provider. Service add-ons such as Shipping Protection or Priority Shipping are non-refundable once the service has been provided.
Lumbea reserves the right to refuse returns that do not meet these conditions.